Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
We have a no return, refund or exchange policy for change of mind if you no longer require the item, have no use for the goods or for any other reason.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Products with broken seals or which have been open/used will not be returned.
Several types of goods are exempt from being returned. Due to health reasons, the exchanging or refunding of a product(s) is generally not permitted. These can include but are not limited to wigs, hair extensions and ponytails.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
